Privacy

Last Modified October 23, 2009

Aerohive values the privacy of our customers, prospects and others who visit and use the Aerohive Site and/or Products (individually, "You" or collectively, "Users"). We take your privacy seriously and make it a priority to protect personally identifiable information that we obtain from and about individuals both online and off-line.

This privacy policy ("Privacy Policy") explains how personal information is collected, used, and disclosed by Aerohive Inc. ("Aerohive", "we" or "us") with respect to your use of:

  • the web site or web pages located at http://www.aerohive.com/ or any other website or web pages operated by Aerohive (together and individually called the "Aerohive Site" or the "Site"),
  • the Aerohive WLAN System including, HiveManager, HiveManager Online, HiveAPs and GuestManager ("Products"), and
  • the features and services available through the Products and/or the Site (the "Service")

so you can make an informed decision about using the Products and/or the Site.

By using the Products and/or the Aerohive Site (whether or not you are a registered customer), you expressly consent to the information handling practices described in this policy. If you do not want information about you to be used in the manner set forth in this Privacy Policy, please do not use the Products and/or the Aerohive Site.

This Privacy Policy is incorporated into and is subject to the Aerohive Legal Terms or applicable end user license agreement included with the Products. Your use of the Products and/or the Aerohive Site and any personal information you provide in the Products and/or on the Aerohive Site are subject to the terms of this Privacy Policy and Aerohive Legal Terms or applicable end user license agreement.

Information Aerohive Collects

  • User Provided Information. When you register and set up an account, use the Products, and/or use or visit the Site, or contact us by e-mail or other means for any reason, you may provide to Aerohive what is generally called "personally identifiable" information (such as your name, password, company, email address, postal mailing address, work/mobile telephone number). In addition, from time to time we may collect job function, contact or other company information you provide in connection with your participation in surveys, sweepstakes, contests, games, promotional offers, and other activities on the Products and/or the Site.
  • Automatically Collected Information. When you use the Products and/or the Site, some information is also automatically collected, such as your Internet Protocol (IP) address, your operating system, the browser type, the address of a referring web site, and your activity on the Products and/or the Site. We treat this information as personal information if we combine it with or link it to any of the identifying information mentioned above. Otherwise, it is used in the aggregate only and is not considered by Aerohive to be subject to the restrictions in this Privacy Policy.
  • "Cookies" and Clear Gif Information. We may automatically collect certain information through the use of "cookies" and/or clear gifs. Cookies are small data files that are stored on a user's hard drive at the request of a Web site to enable such Web site to recognize users who have previously visited them and retain certain information such as customer preferences and history. If we combine cookies with or link them to any of the personally identifying information, we would treat this information as personal information. Clear gifs (also known as web bugs or web beacons) are small, invisible graphic images that may be used on the Products and/or the Site or in emails relating to the Products and/or the Site to collect certain information and monitor User activity on the Products and/or the Site and maybe combined with your internet address or other information that we have gathered with respect to a User's use of the Products and/or Site. If you wish to block, erase, or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. However, if a browser is set not to accept cookies or if a user rejects a cookie, some portions of the Products and/or the Site and the Service may not function properly. This Privacy Policy does not apply to, and we are not responsible for, cookies and/or clear gifs in third party ads, and we encourage Users to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and/or clear gifs and other technology.

The Way Aerohive Uses and Discloses Information

  • User and Network Configuration and Anonymous Aggregated Data. In general, Aerohive uses personal information with explicit permission from You (e.g., to assist in the event of a support call) or in its anonymous form. Anonymous data is information (originally personally identifiable or non-personally identifiable) that subsequently is used in aggregate form. Although anonymous data may be based in part on personal data, it does not identify you personally. We may collect anonymous data whether or not you are a registered customer of Aerohive. We and/or third parties that are providing services in connection with the Site may use anonymous data for a number of purposes, including research or analysis on our customer demographics, internet usage, and interests and behavior. With certain Products, you may opt out of Aerohive's use of such personal information in its anonymous form.
  • Aerohive may use personal information we collect to process your requests or transactions, to provide you with information or services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, to facilitate your use of, and our administration and operation of, the Products and/or the Site, and for the purpose for which the information was provided. For example, we may use the information we collect:
    • to send you a welcoming email and to contact you about your use of the Products and/or the Site, to provide other services, products or information you request and to complete any transactions in connection therewith;
    • to respond to your emails, submissions, comments, requests or complaints;
    • to request feedback and to enable us to develop, customize and improve the Products and/or the Site and our publications, products and services;
    • to contact you about our products, activities, special events or offers and for other marketing, informational, product development and promotional purposes; and
    • for the specific purpose for which the information was provided.
  • Aerohive may use "cookies" or clear gif information for a number of reasons related to the Products and/or the Site, including to: (a) remember your information so that you will not have to re-enter it during your visit or the next time you use the Products and/or visit the Aerohive Site; (b) provide customized third-party advertisements, content, and information; (c) monitor the effectiveness of third-party marketing campaigns; (d) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (e) track your entries, submissions, and status in any promotions or other activities.
  • You understand that Aerohive may have legitimate business reasons to share personally identifiable information with Aerohive's employees, agents and contractors. We may share your personally identifiable information with companies that provide services to us, including outside contractors or agents who help us manage our information activities (for example, contest and sweepstakes administration), but they may only use your personally identifiable information to provide us with a specific service and not for any other purpose.
  • Personal information provided online may be linked together or merged with other personal information so that we may better understand your needs and inform you about our products or services and those of our partners. In addition, if we receive information from third parties with whom we have business relationships, we may combine this information with the other personal information we maintain about you. In either case, this Privacy Policy governs this information.
  • We may disclose personal information in the good faith belief that we are lawfully authorized or required to do so, or that doing so is reasonably necessary or appropriate to comply with the law or with legal process or authorities, respond to any claims, or to protect the rights, property or safety of the Site and/or the Products, our users, our employees or the public, including without limitation to protect Aerohive or our users from fraudulent, abusive, inappropriate or unlawful use of our Site and/or our Products.
  • You understand that when you use the Products and/or the Site, information you post in your profile and in groups, forums and other interactive areas of the Products and/or Site will be available to other users and in some cases may be publicly available. We recommend you be cautious in giving out personal information to others or sharing such information in public online forums.
  • You agree that Aerohive can export your information to any country as Aerohive deems operationally reasonable and/or necessary, even if that country's privacy laws are weaker or different from the privacy laws of your country and that Aerohive can use, disclose and transfer your personal information to the extent provided in the Privacy Policy.
  • We may disclose personal information in connection with the reorganization, reincorporation, merger or sale of Aerohive's relevant assets or business.

How Aerohive Protects Information

  • Aerohive uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Aerohive, and you do so at your own risk and this is not a guarantee that such information will not be accessed, disclosed, altered, or destroyed by breach of any of Aerohive's physical, technical, or managerial safeguards.
  • If Aerohive learns of a security systems breach, then we may attempt to notify you electronically through the contact information that you have provided to Aerohive so that you can take appropriate protective steps. Aerohive may also post a notice on the Products and/or the Aerohive Site if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Choices You Have Regarding The Use Of Your Personal Information

  • You may, of course, decline to share your personally-identifiable information with Aerohive, in which case Aerohive will not be able to provide to you some of the features and functionality found in the Products and/or on the Aerohive Site. If you register as a customer of Aerohive, you may update, correct, or delete your profile information and preferences at any time by emailing us at privacy@Aerohive.com.
  • You may "opt out" of our receiving promotional and marketing purposes by emailing us at privacy@Aerohive.com. However, this shall not affect our ability to send you service and account related emails to use your personal information as otherwise described in this Privacy Policy.
  • To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your information. YOU ARE RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR UNIQUE PASSWORD AND ACCOUNT INFORMATION AT ALL TIMES.

Links To Other Websites

  • The Products and/or the Site may be linked to internet websites operated by other companies. Some of these websites may be co-branded with our name or logo, even though they are not operated or maintained by us. Aerohive may also permit other companies, sales lead management and tracking service providers, to utilize information within the Products and/or the Site. These third-party service providers may use technology to automatically receive your IP address or use technologies such as cookies, JavaScript, or Web Beacons to measure the effectiveness of sales leads.
  • You should consult the respective privacy policies of these third-party websites and third party ad servers or ad networks. Aerohive's Privacy Policy does not apply to, and we cannot control the activities of, such other third party advertisers or web sites. Please be aware that Aerohive does not warn you when you have chosen to link through to another website from the Products and/or the Aerohive Site.

Changes and Updates to this Privacy Policy

This Privacy Policy may be revised periodically without further notice to you and this will be reflected by a "Last Modified" date above. We may not notify you of any changes to this Privacy Policy except by posting a new Privacy Policy. Please revisit this page to stay aware of any changes. Your continued use of the Products and/or the Aerohive Site constitutes your agreement to this Privacy Policy and any future revisions.

Aerohive Contact Information

Please contact Aerohive with any questions or comments about this Privacy Policy, your personal information, our third-party disclosure practices, or your consent choices by email at privacy@Aerohive.com or by mail at:

Attention: Privacy Officer
Aerohive Networks
330 Gibraltar Drive
Sunnyvale, CA 94089

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