HiveCare Support

From planning to maintenance, we will provide the support you need when you need it to assure that you enjoy a world-class support experience, true value, and lasting satisfaction with our service and products.

End-of-Life Products

Aerohive will, from time to time, have products that reach the end of their life or product lifecycle. Aerohive follows a distinct process for these end-of-life products, starting with a communication that goes to customers and channel partners announcing an end-of-product sale six months after the end-of-life announcement. After an end of sale, the product will be supported for five more years. However, after five years it will be categorized as an end-of-life product, and at that point Aerohive will cease to provide bug fixes and offer replacement hardware.

End-of-Life Product Listing

The following products have all been announced as end-of-sale products

Product End-of-Life Announcement End-of-Sale End-of-Support/End-of-Life Replacement Product
AP20 October 4th, 2010 April 4th, 2011 April 4th, 2016 AP121
AP28 October 4th, 2014 April 4th, 2011 April 4th, 2016 AP170
AP110 January 27th, 2014 July 26th, 2014 July 26th, 2019 AP121
AP120 April 19th, 2013 October 18th, 2013 October 18th, 2018 AP121
AP170 July 6th, 2015 January 6th, 2016 January 6th, 2021 AP1130
AP320 November 15th, 2012 May 15th, 2013 May 17th, 2017 AP330
AP340 November 15th, 2012 May 15th, 2013 May17th, 2017 AP350
SR2024 April 7th, 2014 April 7th, 2015 April 7, 2019 SR202P
HiveManager 1U
April 19th, 2013 April 19th 2013 April 19th, 2016 HiveManager NMS
Virtual Appliance or
HiveManager 1U High
Capacity Appliance
HiveManager 2U NMS Appliance November 15th, 2013 November 15th, 2013 November 15th, 2017 HiveManager NMS
Virtual Appliance
GuestManager February 12th, 2013 February 12th, 2013 February 12th, 2016 ID Manager
Incident Packs October 2nd, 2010 April 4th, 2011 April 4th, 2011 Standard support

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