HiveCare Support

From planning to maintenance, we will provide the support you need when you need it to assure that you enjoy a world-class support experience, true value, and lasting satisfaction with our service and products.

End-of-Life Policy

Aerohive will, from time to time, have products that reach the end of their life or product lifecycle. Aerohive follows a distinct process for these end-of-life products, starting with a communication that goes to customers and channel partners announcing an end-of-product sale six months after the end-of-life announcement. After an end of sale, the product will be supported for five more years. However, after five years it will be categorized as an end-of-life product, and at that point Aerohive will cease to provide bug fixes and offer replacement hardware.

EOL Policy Document  
-6
Months
End of Life Announcement:
  • Occurs 6 months before End of Sale
  • Includes dates for End of Sale and End of Support
  • May include replacement products
  • New quoting is discontinued
  • Existing quotes and new purchase orders will continue to be honored until End of Sale date
End of Development:
  • Development of new product features is discontinued
  • Existing feature set is fixed
  • Product is still supported with bug fixes, upgrades, and workarounds
TO End of Sale:
  • Last day to accept orders
+60
Months
End of Support:
  • Occurs 5 years from End of Sale date
  • Discontinue troubleshooting and supporting products
  • Customers may need to upgrade or replace product

End-of-Life Product Listing

The following products have all been announced as end-of-sale products

Product End-of-Life Announcement End-of-Sale End-of-Support/End-of-Life Replacement Product
AP20 October 4, 2010 April 4, 2011 April 4, 2016 AP121
AP28 October 4, 2014 April 4, 2011 April 4, 2016 AP170
AP110 January 27, 2014 July 26, 2014 July 26, 2019 AP121
AP120 April 19, 2013 October 18, 2013 October 18, 2018 AP121
AP170 July 6, 2015 January 6, 2016 January 6, 2021 AP1130
AP320 November 15, 2012 May 15, 2013 May 15, 2018 AP330
AP340 November 15, 2012 May 15, 2013 May 15, 2018 AP350
AP370 April 5, 2016 October 5, 2016 October 5, 2021 AP250
AP390 April 5, 2016 October 5, 2016 October 5, 2021 AP245X
Switches
SR2024 April 7, 2014 April 7, 2015 April 7, 2019 SR2024P
Management
Client Management January 1, 2016 January 1, 2016 April 1, 2021, 2017 N/A
GuestManager February 12, 2013 February 12, 2013 February 12, 2016 ID Manager
HiveManager 1U
Appliance
April 19, 2013 April 19, 2013 April 19, 2016 HiveManager NMS
Virtual Appliance or
HiveManager 1U High
Capacity Appliance
HiveManager 2U NMS Appliance November 15, 2013 November 15, 2013 November 15, 2017 HiveManager NMS
Virtual Appliance
Student Manager September 8, 2016 March 10, 2017 March 10, 2022 N/A
Support
Classic (8x5) Support Program June 9, 2016 July 7, 2016 July 7, 2016 Universal 24/7 Support; please read announcement here.
CVG April 1, 2015 April 1, 2015 April 1, 2020 VG-1U, High Capacity VPN Gateway
Select Model Specific Support SKUs June 9, 2016 July 7, 2016 July 7, 2016 Universal 24/7 Support; please read announcement here.
Incident Packs October 2, 2010 April 4, 2011 April 4, 2011 Standard support
contracts

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