Support Offerings

	Warranty
	Paid Support

Warranty

Every Aerohive Networks, Inc. product is bundled with a warranty that provides 1 year of hardware replacement (takes up to 10 days), 2 weeks of email tech support, and 3 months of software support. This can be augmented with the Aerohive support offering.

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Paid Support

The Aerohive support offering provides what you would expect to keep your wireless network up and running. The standard support offering, purchased separately, includes next day advanced replacement, 24x7 technical support, web and email support access, and software updates.

		Technical Support The Aerohive support contract provides unlimited access to the Aerohive support team by phone, pager or online 24x7x365.
		Software Updates The Aerohive support contract provides software upgrades and updates to HiveOS and the HiveManager.
		Next Business Day Advanced Replacement If there is a hardware failure of a device covered by a support contract, a new unit will be sent overnight to all locations within the US and Canada assuming the issue is identified by 3:00 p.m. PST on Monday through Friday. Within the European Union, the issue must be identified by 3:00 p.m. CET. The replacement product will be received the next day unless the unit is shipped over the weekend in which case it will be delivered on Tuesday, Aerohive's holidays excepted. The customer has 30 days to return the replaced unit in a pre-paid box.

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