Support Offerings

Limited Lifetime Warranty for Access Points

All access points from Aerohive Networks are bundled with a limited lifetime hardware warranty that provides replacement for access points until the end of life of the product, which is five (5) years after the end of sale of the product.

All other hardware has a one-year hardware replacement warranty. For full details on the warranty, please see the Hardware Warranty document.

Aerohive Networks Limited Hardware Warranty PDF   80 KB

Paid Support

Recognizing the importance of keeping your wireless network up and running, Aerohive provides you with a robust support offering.  We provide several options including a software subscription support service, an 8x5 or 24x7 support option, and advanced hardware replacement.

  • Technical Support

    The Aerohive support contract provides unlimited access to the Aerohive support team by phone, pager, or online either 8x5 or 24x7 depending on the support product purchased.

  • Software Updates

    The Aerohive support contract provides software upgrades and updates to HiveOS and the HiveManager.

  • Next Business Day Advanced Replacement

    Some support offerings provide next business day advanced replacement. If there is a hardware failure of a device covered by a support contract, a replacement unit will be sent overnight to all locations within the US and Canada assuming the issue is identified by 1:00 p.m. Pacific Time on Monday through Friday. Within the European Union, the issue must be identified by 3:00 p.m. CET. The replacement product will be received the next day unless the unit is shipped over the weekend in which case it will be delivered on Tuesday, Aerohive's holidays excepted. The customer has 30 days to return the replaced unit in a pre-paid box.

Aerohive Networks Support Terms PDF   108 KB