Aerohive® Makes Wi-Fi Faster…to Troubleshoot
Milpitas, Calif. — December 14, 2017 — Aerohive Networks® (NYSE:HIVE), a Cloud Networking leader, today announced a new Wi-Fi troubleshooting toolset, designed specifically for IT helpdesk professionals tasked with keeping their organization’s Wi-Fi operational at all times. Powered by HiveManager® NG’s granular role-based access controls, support teams now have a dedicated suite of Cloud-based diagnostic utilities at their disposal to quickly find and fix client connectivity issues.
Aerohive’s unique SD-LAN architecture is self-learning, self-healing, and self-optimizing. The distributed data and control plane architectural element of Aerohive’s SD-LAN architecture means there is no single point of failure or any of the bottleneck issues commonly associated with legacy Wi-Fi controller-based architecture. With that said, Aerohive knows even the industry’s most reliable platform can still be subject to a Wi-Fi witch hunt when people are experiencing temporary network woes. Usually a mistyped user password, a misconfigured switch VLAN tag, or even a misbehaving RADIUS or DHCP server is often the real culprit. However, Wi-Fi is always the first place users point their finger when experiencing a problem. Therefore, Aerohive has developed a solution to help IT teams identify, isolate, and rapidly remedy common issues that arise on Wi-Fi or the associated network services and infrastructure that support it.
Through a new utilities menu that places multiple troubleshooting tools in one easily accessible and intuitive view, IT staff can run a host of tests to gather relevant data to pinpoint the root cause of client and infrastructure connectivity issues within minutes. Tools include Aerohive’s unique VLAN probing to determine correct tagging and upstream DHCP availability, and RADIUS verification testing to monitor and diagnose failed authentication attempts, along with simulated client authentication tests without the need for a user or device present. Additional helpers include remote SSH, a device locater with LED tuning, and the ability to extract detailed technical support information should it be required.
Aerohive’s new toolset enables helpdesk employees and network administrators to troubleshoot client connectivity issues faster and more effectively, thereby increasing IT operational efficiency and ensuring a consistently positive end-user experience when using Wi-Fi.
Safe Harbor Statement
This press release contains forward-looking statements, including statements regarding new Aerohive product and service offerings and statements regarding their expected performance, market receptiveness and competitive advantage. These forward-looking statements are based on current expectations and are subject to inherent uncertainties, risks and changes in circumstances that are difficult or impossible to predict. The actual outcomes and results may differ materially from those contemplated by these forward-looking statements as a result of these uncertainties, risk and changes in circumstances, including, but not limited to, risks and uncertainties related to: general demand for wireless networking in the industry verticals targeted or demand for Aerohive products in particular, unpredictable and changing market conditions, risks associated with the deployment, performance and adoption of new products and services, risks associated with our growth, competitive pressures from existing and new companies, technological change, product development delays, our inability to protect Aerohive intellectual property or to predict or limit exposure to third party claims relating to its or Aerohive’s intellectual property, and general market, political, regulatory, economic and business conditions in the United States and internationally.
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About Aerohive Networks
Aerohive uses Cloud Management, Machine Learning, and Artificial Intelligence to radically simplify and secure the Access Network. Our Cloud-Managed Wireless, Switching, Routing, and Security technologies provide unrivalled flexibility in deployment, management, and licensing. Credited with pioneering Controller-less Wi-Fi and Cloud Management, Aerohive delivers continuous innovation at Cloud-speed that constantly challenges the industry norm, allowing customers to rethink what’s possible. Our innovations and global cloud footprint radically simplify Access Network operation for 30,000+ customers and 10+ million daily users. See how at www.aerohive.com/customers.
Aerohive was founded in 2006 and is headquartered in Milpitas, CA. For more information, please visit www.aerohive.com, call us at 408-510-6100, follow us on Twitter @Aerohive, subscribe to our blog, or become a fan on our Facebook page.
“Aerohive” and “HiveManager” are registered trademarks and “Aerohive Networks” is a trademark of Aerohive Networks, Inc. All product and company names used herein are trademarks or registered trademarks of their respective owners. All rights reserved.