AEROHIVE MILESTONES FOR END OF LIFE POLICY
The foregoing policies apply for Aerohive hardware and software products and Client Service Offerings, as well as to derivatives products, across all sales regions and territories, and to all Aerohive end customers and partners.
END-OF-LIFE POLICY
Aerohive will, from time to time, have products that reach the end of their life or product lifecycle. Aerohive follows a distinct process for these end-of-life products, starting with a communication that goes to customers and channel partners announcing an end-of-product sale six months after the end-of-life announcement. After an end of sale, the product will be supported for five more years. However, after five years it will be categorized as an end-of-life product, and at that point Aerohive will cease to provide bug fixes and offer replacement hardware for the EOL product.
| -6 Months |
End of Life Announcement:
|
End of Development:
|
|
| T0 | End of Sale:
|
| +60 Months |
End of Support:
|
END-OF-LIFE PRODUCT LISTING
The following products have all been announced as end-of-sale products
| Product | End-of-Life Announcement | End-of-Sale | End-of-Support / End-of-Life | Replacement Product |
|---|---|---|---|---|
| AP20 | Oct 4, 2010 | Apr 4, 2011 | Apr 4, 2016 | AP122 |
| AP28 | Oct 4, 2014 | Apr 4, 2011 | Apr 4, 2016 | To Be Announced |
| AP110 | Jan 27, 2014 | Jul 26, 2014 | Jul 26, 2019 | AP122 |
| AP120 | Apr 19, 2013 | Oct 18, 2013 | Oct 18, 2018 | AP122 |
| AP121 | Feb 1, 2017 | Aug 1, 2017 | Aug 1, 2022 | AP122 |
| AP122X | Oct 1, 2019 | Mar 31, 2020 | Mar 31, 2025 | To Be Announced |
| AP130 | Oct 1, 2019 | Mar 31, 2020 | Mar 31, 2025 | To Be Announced |
| AP141 | Feb 1, 2017 | Aug 1, 2017 | Aug 1, 2022 | To Be Announced |
| AP170 | Jul 6, 2015 | Jan 6, 2016 | Jan 6, 2021 | To Be Announced |
| AP230 | Oct 1, 2019 | Mar 31, 2020 | Mar 31, 2025 | To Be Announced |
| AP245X | Oct 1, 2019 | Mar 31, 2020 | Mar 31, 2025 | To Be Announced |
| AP320 | Nov 15, 2012 | May 15, 2013 | May 15, 2018 | To Be Announced |
| AP340 | Nov 15, 2012 | May 15, 2013 | May 15, 2018 | To Be Announced |
| AP330 | Nov 18, 2016 | May 18, 2017 | May 18, 2022 | AP250 |
| AP350 | Nov 18, 2016 | May 18, 2017 | May 18, 2022 | To Be Announced |
| AP370 | Apr 5, 2016 | Oct 5, 2016 | Oct 5, 2021 | AP250 |
| AP390 | Apr 5, 2016 | Oct 5, 2016 | Oct 5, 2021 | To Be Announced |
| AP550 | Oct 1, 2019 | Mar 31, 2020 | Mar 31, 2025 | AP650 |
| AP630 | Oct 1, 2019 | Mar 31, 2020 | Mar 31, 2025 | To Be Announced |
| AP1130 | Oct 1, 2019 | Mar 31, 2020 | Mar 31, 2025 | To Be Announced |
| Routers | ||||
| BR100 | Nov 18, 2016 | May 18, 2017 | May 18, 2022 | XR200P |
| BR200 | Nov 18, 2016 | May 18, 2017 | May 18, 2022 | XR200P |
| BR200LTE | Nov 18, 2016 | May 18, 2017 | May 18, 2022 | XR200P |
| BR200-WP | Oct 17, 2017 | May 17, 2018 | Jan 17, 2023 | XR200P |
| Switches | ||||
| SR2024 | Apr 7, 2014 | Apr 7, 2014 | Apr 7, 2019 | SR2224P |
| SR2024P | Oct 8, 2018 | Feb 28, 2019 | Feb 28, 2024 | SR2224P |
| SR2124P | Aug 27, 2018 | Dec 1, 2018 | Jan 28, 2024 | SR2324P |
| SR2148P | Aug 27, 2018 | Dec 1, 2018 | Jan 28, 2024 | SR2348P |
| Management | ||||
| 1U-Appliance for HiveManager & Virtual Gateway | Jul 10, 2018 | Jan 7, 2019 | Jan 7, 2024 | HiveManager Virtual Appliance and VPN Gateway Virtual Appliance |
| Client Management | Jan 1, 2016 | Jan 1, 2016 | Apr 1, 2021 | N/A |
| GuestManager | Feb 12, 2013 | Feb 12, 2013 | Feb 12, 2016 | HiveManager Public Cloud, HiveManager Private Cloud, HiveManager Local Cloud, or A3 |
| HiveManager 1U Appliance |
Apr 19, 2013 | Apr 19, 2013 | Apr 19, 2016 | HiveManager NMS Virtual Appliance or HiveManager 1U High Capacity Appliance |
| HiveManager 2U NMS Appliance | Nov 15, 2013 | Nov 15, 2013 | Nov 15, 2017 | HiveManager NMS Virtual Appliance |
| HiveManager Classic On-Premises | Oct 1, 2019 | Mar 31, 2020 | Mar 31, 2025 | HiveManager Private Cloud |
| HiveManager Classic Online (Public Cloud) | Oct 1, 2019 | Mar 31, 2020 | Mar 31, 2023 | HiveManager Public Cloud |
| HiveManager Classic Virtual Gateway Virtual Appliance (VG VA) | Oct 1, 2019 | Mar 31, 2020 | Mar 31, 2025 | Talk to your Aerohive / Extreme Networks Sales Representative |
| HiveManager NG Perpetual License & Support (For New Customer Orders) |
Oct 8, 2018 | Dec 31, 2018 | N/A | Replacement products contain both a subscription-based license and a termed support contact (Select or Partner), and are currently supported on the HiveManager Portable Cloud (NGVA). |
| ID Manager | Oct 1, 2019 | Mar 31, 2020 | Mar 31, 2023 | HiveManager Public Cloud, HiveManager Private Cloud, HiveManager Local Cloud, or A3 |
| Student Manager | Sep 8, 2016 | Mar 10, 2017 | Mar 10, 2022 | N/A |
| Support | ||||
| HiveCare Connect, HiveCare Callback, HiveCare Preferred | Jul 1, 2019 | Jan 1, 2020 | N/A | HiveCare Community |
| Classic (8×5) Support Program | Jun 9, 2016 | Jul 7, 2016 | Jul 7, 2016 | Universal 24/7 Support; please read announcement here. |
| Cloud-Enabled VPN Gateway | Apr 1, 2015 | Apr 1, 2015 | Apr 1, 2020 | VPN Gateway Virtual Appliance |
| Select Model Specific Support SKUs | Jun 9, 2016 | Jul 7, 2016 | Jul 7, 2016 | Universal 24/7 Support; please read announcement here. |
| Incident Packs | Oct 2, 2010 | Apr 4, 2011 | Apr 4, 2011 | Standard Support Contracts |