AEROHIVE MILESTONES FOR END OF LIFE POLICY

The foregoing policies apply for Aerohive hardware and software products and Client Service Offerings, as well as to derivatives products, across all sales regions and territories, and to all Aerohive end customers and partners.

END-OF-LIFE POLICY

-6
Months
End of Life Announcement:

  • Occurs 6 months before End of Sale
  • Includes dates for End of Sale and End of Support
  • May include replacement products
  • New quoting is discontinued
  • Existing quotes and new purchase orders will continue to be honored until End of Sale date
End of Development:

  • Development of new product features is discontinued
  • Existing feature set is fixed
  • Product is still supported with bug fixes, upgrades, and workarounds
T0 End of Sale:

  • Last day to accept orders
+60
Months
End of Support:

  • Occurs 5 years from End of Sale date
  • Discontinue troubleshooting and supporting products
  • Customers may need to upgrade or replace product

END-OF-LIFE PRODUCT LISTING

The following products have all been announced as end-of-sale products

Product End-of-Life Announcement End-of-Sale End-of-Support / End-of-Life Replacement Product
AP20 Oct 4, 2010 Apr 4, 2011 Apr 4, 2016 AP122
AP28 Oct 4, 2014 Apr 4, 2011 Apr 4, 2016 AP1130
AP110 Jan 27, 2014 Jul 26, 2014 Jul 26, 2019 AP122
AP120 Apr 19, 2013 Oct 18, 2013 Oct 18, 2018 AP122
AP121 Feb 1, 2017 Aug 1, 2017 Aug 1, 2022 AP122
AP141 Feb 1, 2017 Aug 1, 2017 Aug 1, 2022 AP122X (available December)
AP170 Jul 6, 2015 Jan 6, 2016 Jan 6, 2021 AP1130
AP320 Nov 15, 2012 May 15, 2013 May 15, 2018 AP230
AP340 Nov 15, 2012 May 15, 2013 May 15, 2018 AP245X
AP330 Nov 18, 2016 May 18, 2017 May 18, 2022 AP250
AP350 Nov 18, 2016 May 18, 2017 May 18, 2022 AP245X
AP370 Apr 5, 2016 Oct 5, 2016 Oct 5, 2021 AP250
AP390 Apr 5, 2016 Oct 5, 2016 Oct 5, 2021 AP245X
Routers
BR100 Nov 18, 2016 May 18, 2017 May 18, 2022 XR200P
BR200 Nov 18, 2016 May 18, 2017 May 18, 2022 XR200P
BR200LTE Nov 18, 2016 May 18, 2017 May 18, 2022 XR200P
BR200-WP Oct 17, 2017 May 17, 2018 Jan 17, 2023 XR200P
Switches
SR2024 Apr 7, 2014 Apr 7, 2014 Apr 7, 2019 SR2224P
SR2024P Oct 8, 2018 Feb 28, 2019 Feb 28, 2024 SR2224P
SR2124P Aug 27, 2018 Jan 28, 2019 Jan 28, 2024 SR2324P
SR2148P Aug 27, 2018 Jan 28, 2019 Jan 28, 2024 SR2348P
Management
1U-Appliance for HiveManager & Virtual Gateway Jul 10, 2018 Jan 7, 2019 Jan 7, 2024 HiveManager Virtual Appliance and VPN Gateway Virtual Appliance
Client Management Jan 1, 2016 Jan 1, 2016 Apr 1, 2021 N/A
GuestManager Feb 12, 2013 Feb 12, 2013 Feb 12, 2016 ID Manager
HiveManager 1U
Appliance
Apr 19, 2013 Apr 19, 2013 Apr 19, 2016 HiveManager NMS
Virtual Appliance or
HiveManager 1U High
Capacity Appliance
HiveManager 2U NMS Appliance Nov 15, 2013 Nov 15, 2013 Nov 15, 2017 HiveManager NMS
Virtual Appliance
HiveManager Classic Online and On-Premises
(For New Customer Orders)
Oct 8, 2018 Jun 30, 2019 N/A HiveManager Public Cloud and HiveManager Private Cloud
HiveManager NG Perpetual License & Support
(For New Customer Orders)
Oct 8, 2018 Dec 31, 2018 N/A Replacement products contain both a subscription-based license and a termed support contact (Select or Partner), and are currently supported on the HiveManager Portable Cloud (NGVA).
ID Manager
(For New Customer Orders)
Oct 8, 2018 Jun 30, 2019 N/A N/A
Student Manager Sep 8, 2016 Mar 10, 2017 Mar 10, 2022 N/A
Support
Classic (8×5) Support Program Jun 9, 2016 Jul 7, 2016 Jul 7, 2016 Universal 24/7 Support; please read announcement here.
Cloud-Enabled VPN Gateway Apr 1, 2015 Apr 1, 2015 Apr 1, 2020 VPN Gateway Virtual Appliance
Select Model Specific Support SKUs Jun 9, 2016 Jul 7, 2016 Jul 7, 2016 Universal 24/7 Support; please read announcement here.
Incident Packs Oct 2, 2010 Apr 4, 2011 Apr 4, 2011 Standard Support
Contracts