HiveCare Support
From planning to maintenance, we will provide the support you need when you need it to assure that you enjoy a world-class support experience, true value, and lasting satisfaction with our service and products.
End-of-Life Policy
Aerohive will, from time to time, have products that reach the end of their life or product lifecycle. Aerohive follows a distinct process for these end-of-life products, starting with a communication that goes to customers and channel partners announcing an end-of-product sale six months after the end-of-life announcement. After an end of sale, the product will be supported for five more years. However, after five years it will be categorized as an end-of-life product, and at that point Aerohive will cease to provide bug fixes and offer replacement hardware.
EOL Policy Document| -6 Months |
End of Life Announcement:
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End of Development:
|
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| T0 | End of Sale:
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| +60 Months |
End of Support:
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End-of-Life Product Listing
The following products have all been announced as end-of-sale products
| Product | End-of-Life Announcement | End-of-Sale | End-of-Support/End-of-Life | Replacement Product |
| AP20 | October 4, 2010 | April 4, 2011 | April 4, 2016 | AP121 |
| AP28 | October 4, 2014 | April 4, 2011 | April 4, 2016 | AP170 |
| AP110 | January 27, 2014 | July 26, 2014 | July 26, 2019 | AP121 |
| AP120 | April 19, 2013 | October 18, 2013 | October 18, 2018 | AP121 |
| AP121 | February 1, 2017 | August 1, 2017 | August 1, 2022 | AP122 |
| AP141 | February 1, 2017 | August 1, 2017 | August 1, 2022 | AP245X |
| AP170 | July 6, 2015 | January 6, 2016 | January 6, 2021 | AP1130 |
| AP320 | November 15, 2012 | May 15, 2013 | May 15, 2018 | AP330 |
| AP340 | November 15, 2012 | May 15, 2013 | May 15, 2018 | AP350 |
| AP330 | November 18, 2016 | May 18, 2017 | May 18, 2022 | AP250 |
| AP350 | November 18, 2016 | May 18, 2017 | May 18, 2022 | AP245X |
| AP370 | April 5, 2016 | October 5, 2016 | October 5, 2021 | AP250 |
| AP390 | April 5, 2016 | October 5, 2016 | October 5, 2021 | AP245X |
| Routers | ||||
| BR100 | November 18, 2016 | May 18, 2017 | May 18, 2022 | BR200WP |
| BR200 | November 18, 2016 | May 18, 2017 | May 18, 2022 | BR200WP |
| BR200LTE | November 18, 2016 | May 18, 2017 | May 18, 2022 | BR200WP |
| Switches | ||||
| SR2024 | April 7, 2014 | April 7, 2015 | April 7, 2019 | SR2024P |
| Management | ||||
| Client Management | January 1, 2016 | January 1, 2016 | April 1, 2021 | N/A |
| GuestManager | February 12, 2013 | February 12, 2013 | February 12, 2016 | ID Manager |
| HiveManager 1U Appliance |
April 19, 2013 | April 19, 2013 | April 19, 2016 | HiveManager NMS Virtual Appliance or HiveManager 1U High Capacity Appliance |
| HiveManager 2U NMS Appliance | November 15, 2013 | November 15, 2013 | November 15, 2017 | HiveManager NMS Virtual Appliance |
| Student Manager | September 8, 2016 | March 10, 2017 | March 10, 2022 | N/A |
| Support | ||||
| Classic (8x5) Support Program | June 9, 2016 | July 7, 2016 | July 7, 2016 | Universal 24/7 Support; please read announcement here. |
| Cloud-Enabled VPN Gateway | April 1, 2015 | April 1, 2015 | April 1, 2020 | VPN Gateway Virtual Appliance |
| Select Model Specific Support SKUs | June 9, 2016 | July 7, 2016 | July 7, 2016 | Universal 24/7 Support; please read announcement here. |
| Incident Packs | October 2, 2010 | April 4, 2011 | April 4, 2011 | Standard support contracts |