The Aerohive SIRT has an email alias that makes it easy for customers and others to report potential security vulnerabilities.Once we acknowledge your email, we request five business days to reproduce the reported problem and prepare a response. We appreciate you waiting for our response prior to reporting the problem to others. Please report any potential or real instances of security vulnerabilities with any Aerohive Networks product to the Aerohive SIRT at email@example.com. For immediate assistance, Aerohive TAC is available 24 hours a day by calling 1-866-365-9918 (North America) or +1-408-510-6100.
The Aerohive Security Incident Response Team, which is a restricted and carefully chosen group of Aerohive employees, monitors this email address. No outside users can subscribe to this list.
When you contact us please give as much information as possible. We encourage you to encrypt any sensitive information you send to us using our public key, visible below and available at various key servers.
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How do we respond to a notification?
All issues reported to the Security Incident Response Team will be investigated. Patches will be generated where necessary and a security advisory will be released. Unless you inform us otherwise, it is our usual practice to cooperate with other affected security vendors and organizations such as CERT/CC to share vulnerability information and patches. However, we will never forward the email that you send to us, and we will not pass on any information that could identify you, your company, your machines, or your configuration.
Please note: Aerohive does not provide an advance notification service. Security patches and advisories are freely available from our web site.
To report a security issue to Aerohive Networks, we encourage you to use the following PGP key for secure communication.